Chester Valley Veterinary Hospital now offers telemedicine!
You can now access high quality, trusted veterinary care from your home
You have elected to utilize Chester Valley’s telemedicine option for your upcoming appointment. The directions to set up your telemed visit are listed below. Please call us if you have any questions regarding this setup. Please note, TeleTails is meant to supplement, and not replace, your pet’s office visits. Any in-person follow up will be billed separately. Currently, only clients with smartphones and some tablets will be able to utilize this service.
**Please remember to always call the office directly in case of an emergency**
To get Started:
Download the App from the App Store or Google Play
Once you’ve downloaded the app:
- Add provider code CVVHAK
- Add your pet to your account
- When finished, please select your Doctor. If you do not know your doctor, you can select “no preference”. A staff member will assign your doctor for you.
- Then select “Start consultation”
- Follow the prompts
- The Subject/description is the reason for the appointment
- Select “Start Consultation”
Estimates for procedures will be discussed over the phone with your technician. The cost for the telemedicine will be similar to a typical exam fee but will also be based upon time spent on video feed. If it is found that your pet does need to come to the clinic for further testing, there would Not be an additional exam fee within 24-48 hours of the telemedicine exam unless a new/different problem has occurred.
As with our previous protocol, we will present an estimate for any further diagnostics or treatments.
When your Consultation has ended, your card will be automatically charged for the amount indicated by your technician.
We really hope this helps pets while keeping humans safe and we hope you are happy with it as well.